Possibly the same as I will have to when I return a LESS THAN TWO WEEK OLD MacBook Pro 17inch currently suffering from random shutdowns.

I was on support for ages. They tell me I have to take it back to the USA where I bought it – isn’t Apple a GLOBAL company yet????!!! For crying out loud!

On the phone we went through some things to try to solve it. Reseating the RAM and resetting the Power Management [PMU] (remove battery and power – hold power button down for over 5 seconds) – but still, it shut down TWICE while we on the phone.

You could almost hear the guy on the other end of the support line sigh when I mentioned the phrase ‘random shutdown’.

Hopefully, when I’m back in Boston in January, they should have a register that I wanted to fix this within the 14days.

My only other option is to send it for repair. Even though it’s LESS THAN 14 DAYS OLD!!

Oh crap! I was very happy with it. I have never had a Windows laptop make this noise. It gets SO HOT too! I think this is why. Heat expands things dontchaknow. It sounds like the space for the fan to move has gotten smaller. Like the spindle it spins on has warped.

Now, as I bought it in the USA, does this mean I have to take it back there? Or can I take it to Apple in the UK? Y’know. Are they like – global? ;p I did buy AppleCare with it. But surely they should fix this anyway right?
The worst thing is, is that this means I will no doubt have to go without it for over a week!! I CANNOT AFFORD TO DO THAT! But I suppose now, I cannot afford not to. Hey Steve, could you please warm your hands first? They’re delicate.

So, if anyone out there has had the same problem and had to take theirs back, could you tell me – did you get a whole new one? Did you have to lock up all your files or reinstall anything at all on its return? Do they prod around your files? (Let’s not forget I’m CTO of podcast.com folks) Should I trash the Windows installation on here?

Oh no. I really don’t need this now